Practical personal safety habits for ride-hailing apps and taxis: before you book, before you get in, during the ride, and what to do if something feels wrong.
Ride-hailing apps and taxis are convenient, especially at night or in unfamiliar places. A few routine checks make a trip much safer, and they take only a few seconds.
Prepare Before You Book
- Book through a trusted app or licensed operator, not by accepting an offer from a stranger.
- Wait in a well-lit, busy place or indoors until the vehicle arrives.
- Keep your phone charged before you travel.
Verify Before You Get In
- Match the number plate, vehicle and driver with the details in the app.
- Ask the driver to confirm your name rather than telling them yours first.
- Do not get in if anything does not match. Cancel and rebook.
Stay Alert During the Ride
- Sit in the back seat where you can reach both doors, and wear your seatbelt.
- Share your trip details and live location with someone you trust.
- Follow the route on your own phone and keep personal details, such as your address, to yourself.
Act If Something Feels Wrong
- Trust your instincts. Ask the driver to stop in a busy, well-lit place and get out.
- Call someone you trust or local emergency services if you feel in danger.
- Report the trip in the app once you are safe.
Make Safety Part of the Routine
Checking the vehicle, sharing your trip and sitting in the back become automatic with practice. Keep your local emergency contact information readily available whenever you travel.